Refund and Returns Policy

Our Thank you for shopping with us. We want you to enjoy discovering and purchasing your next favourite book. All books sold through our website are brand new, and we are committed to providing a positive shopping experience.

Please read our returns and refund policy below.

1. Returns and Cancellations

If you change your mind about a book purchased through our website, you may cancel your online order within 14 days of receiving your book, in accordance with applicable UK consumer law.

Once you notify us of your decision to cancel, you must return the book within a further 14 days.

To be eligible for a change-of-mind return, books should be kept in their original condition, with no unnecessary damage or signs of excessive use. You may inspect a book as you would in a physical bookshop.

Please contact us before returning any item so that we can provide the appropriate return instructions.

2. Damaged, Faulty or Incorrect Books

We take care to ensure that every book reaches you in excellent condition.

If you receive a book that is damaged, faulty or different from the one you ordered, please contact us as soon as possible with your order number and, where possible, photographs of the issue.

We will assess the problem and offer an appropriate remedy in accordance with your statutory consumer rights. Depending on the circumstances, this may include a refund or replacement.

Your legal rights are not affected by this policy.

3. Refunds

Once your return has been received, or you have provided acceptable evidence that it has been sent back, we will process any refund due within the applicable legal timeframe.

For eligible online cancellations, refunds will include the cost of standard delivery where required by law. Any additional cost paid for an upgraded delivery service may not be refundable.

Refunds will normally be made using the original payment method.

4. Return Postage

For change-of-mind returns, customers are responsible for the direct cost of returning the book, provided this was made clear before purchase.

If a book is faulty, damaged, or incorrect, please contact us before returning it so we can arrange an appropriate solution. We will not restrict any rights you have under consumer law.

5. Order Processing and Delivery

We aim to process orders promptly and package books carefully to minimise the risk of damage during transit.

Estimated delivery times will be provided at checkout or in your order confirmation where available. If your order is delayed, lost or arrives damaged, please contact us so we can investigate and assist you.

6. Order Accuracy

Please check your order details, delivery address and selected books carefully before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible. We will do our best to help if your order has not yet been dispatched.

7. Pricing and Availability

All books are offered at the prices displayed on our website at the time of purchase. Although we make every effort to maintain accurate listings, occasional errors or availability changes may occur.

If we cannot fulfil an order, we will contact you and arrange an appropriate refund where payment has been taken.